Whitelist_Procedures

Whitelist Procedures

You are visiting this page because you received an email message with ‘Possibly Spam’ added to the subject line. You should also have the following at the bottom of your message.

If this message is a valid email, you can request that future messages from this source be processed normally through the email system by visiting http://www.ncmail.net/whitelist_procedure.htm.

Before you look any further, are you sure that you know what whitelist means? The meaning for “whitelist" (in the context of e-mail) is; A list of *sender* e-mail addresses, at least partially exempt from the blocking and/or filtering that "normal" incoming mail is subject to. (You would like to receive future emails from this address.) Now that you know what whitelist means, is this what you want? If so, let’s move on. (We often receive emails requesting that Spam Messages be whitelisted.)

If you are submitting a whitelist request because you received ‘Possibly Spam’ in the Subject, this does not mean the sender will be blocked in the future. It means that there were certain key words and/or formatting that triggered our filters in that particular email message. Continue reading for whitelist procedures, if you still need to have something whitelisted.

The person, whose email was rejected, needs to send us (access.denied at nc dot gov) the following information:

- A copy of the original email that was rejected.

- The address(es) that they are sending to.

- The rejection message that they received.

We will then help them get their email through. *Note: we do not whitelist ISP domains. (Ex: hotmail.com, yahoo.com,
earthlink.net, aol.com, rr.com, etc.)

If you are concerned about business related or time sensitive email being blocked, we can whitelist anything coming to your ID. Note that this has the potential to greatly increase the amount of spam you receive. We often recommend this route to teachers who communicate with their students primarily through email. If you chose this route, we ask that you send a separate email to us requesting that your address be whitelisted and that you understand you are likely to receive more spam.